Luxury apartments — frequently asked questions

Our portfolio includes one-bedroom penthouses, two-bedroom loft-style apartments, three-bedroom family residences and exclusive four-bedroom duplex suites. Each unit is individually designed with bespoke finishes, and many feature private terraces, double-height ceilings or dedicated study rooms. We also offer a limited number of fully furnished show-home apartments for clients who prefer a move-in-ready experience. All properties are finished to the highest specification, featuring engineered hardwood flooring, natural stone surfaces and premium integrated appliances from brands such as Gaggenau and Miele.

You can book a private viewing by calling us on +44 76 5923 7289, emailing [email protected], or using the enquiry form on our home page. We offer both in-person tours and virtual walkthroughs via video call. In-person viewings are conducted by appointment only, ensuring you receive our full attention. Our client advisors will tailor the tour to your preferences, highlighting the features and layouts that best match your requirements. We recommend booking at least 48 hours in advance, though same-day viewings may be available subject to availability.

We offer flexible leasing options to suit a variety of lifestyles. Standard leases run for 12 or 24 months, but we also accommodate shorter stays of 3 to 6 months for professionals on assignment or those relocating. Long-term leases of 36 months or more may qualify for preferential pricing. Each lease includes comprehensive building insurance, access to all communal amenities, and our full concierge service. Our legal team ensures that all contracts are transparent and straightforward, with no hidden fees. Early termination clauses are available upon request for an additional premium.

Yes, we welcome well-behaved pets in most of our residences. We understand that pets are an important part of family life, and our buildings include pet-friendly amenities such as a ground-floor grooming station and a landscaped courtyard suitable for exercise. We do ask that residents inform us during the application process so we can assign an appropriate unit and ensure compliance with our building guidelines. A modest pet deposit is required, which is fully refundable upon departure provided there is no damage to the property. Breed and weight restrictions may apply in certain buildings — please enquire for specific details.

Every resident enjoys complimentary access to our private fitness centre, heated swimming pool, sauna, steam room and residents' lounge. Secure underground parking is available with each unit, and bicycle storage is provided free of charge. Our buildings feature landscaped rooftop terraces with outdoor seating, barbecue areas and fire pits. High-speed fibre broadband is included in your service charge, along with weekly communal area cleaning and 24-hour security. Additional premium services — such as in-apartment housekeeping, dry cleaning collection and personal training sessions — can be arranged through our concierge desk for a supplementary fee.

Once your application is approved and the lease is signed, our client relations team will coordinate your move-in date. We provide a comprehensive welcome pack that includes building access fobs, parking permits, smart home login credentials and a directory of local services. On the day of your arrival, a dedicated move-in coordinator will be on-site to guide you through the property, demonstrate all smart home features and answer any questions. We can also recommend trusted removal companies who are familiar with our buildings and can ensure a smooth, damage-free transition. Utility accounts for water, electricity and gas are set up in advance so everything is ready from day one.

Yes, each apartment comes with at least one secure underground parking space. Additional spaces can be leased subject to availability. Our car parks feature electric vehicle charging points, CCTV surveillance and controlled access via number-plate recognition. Visitor parking is also available on a pre-booked basis through the concierge. For residents who prefer not to drive, we are conveniently located near major public transport links and can arrange private car services upon request.

We encourage residents to make their apartment feel like home. Minor cosmetic changes such as repainting walls, changing light fixtures or adding built-in shelving are generally permitted with prior written approval. For more significant alterations — such as reconfiguring layouts, upgrading bathrooms or installing bespoke joinery — we ask that you submit a proposal to our property management team. We work with a panel of approved contractors who understand the building standards and can deliver modifications efficiently and to the highest quality. All changes must be reversed upon departure unless otherwise agreed in writing.